Refund & Cancellation Policy

Oliver Ads is a professional B2B digital marketing agency that provides:

• Online marketing strategy development and consultation
• Digital advertising campaign setup and management
• Marketing consulting and advisory services
• Campaign optimization and performance analysis
• Creative development and content strategy

Our charges are based on professional time, expertise, strategic planning, campaign setup, ongoing management, and consulting services rendered. We do not guarantee specific business outcomes including, but not limited to, leads generated, sales volume, revenue figures, website traffic, conversion rates, or any other performance metrics.

2.1 Cancellation by Client

Clients may request cancellation of services under the following conditions:

• Written Notice Required: All cancellation requests must be submitted in writing via email to info@oliverads.com or by registered post to our office address.
• Notice Period: A minimum of fifteen (15) business days' notice is required for cancellation of ongoing service agreements.
• Confirmation: Cancellation is not effective until acknowledged in writing by Oliver Ads.

2.2 Cancellation by Oliver Ads

We reserve the right to cancel or suspend services if:

• Payment obligations are not met within the agreed timeline
• Client provides false or misleading information
• Client requests violate applicable laws, platform policies, or ethical standards
• Continued service provision becomes commercially impractical

3.1 Eligible Refunds

Refunds, when applicable, are limited to:

• Unused Service Fees: Prepaid fees for services that have not yet been commenced or rendered may be eligible for partial refund, subject to administrative charges.
• Service Not Delivered: If Oliver Ads fails to deliver contracted services as specified in the service agreement, a proportional refund may be issued.

3.2 Non-Refundable Items

The following are expressly non-refundable:

• Services Already Rendered: Fees for professional time, consultation, strategy development, campaign setup, and management services that have already been performed.
• Performance-Based Claims: No refunds will be issued based on dissatisfaction with campaign performance, marketing results, or business outcomes. Our services are charged for professional expertise and effort, not for guaranteed results.
• Third-Party Platform Costs: Any advertising spend, media buying costs, or fees paid to third-party platforms (including but not limited to Google, Meta, LinkedIn, or other advertising networks) are entirely non-refundable and outside Oliver Ads' control.
• Setup and Onboarding Fees: Initial setup, account configuration, and onboarding charges are non-refundable once work has commenced.
• Custom Creative Work: Fees for custom content, designs, or creative materials that have been delivered.

3.3 Refund Calculation

Where a refund is applicable, it will be calculated based on the unused portion of prepaid service fees, minus any administrative charges (up to 15% of the refundable amount) and costs incurred for work already completed.

Clients acknowledge and understand that advertising budgets allocated to third-party platforms are:

• Paid directly to the respective advertising platforms or through Oliver Ads as a pass-through cost
• Subject to the terms, conditions, and refund policies of those individual platforms
• Entirely outside the control and liability of Oliver Ads once disbursed
• Non-refundable through Oliver Ads regardless of campaign performance

Oliver Ads acts as a service provider for campaign management and does not guarantee any specific return on advertising spend.

To request a refund for eligible services:

1. Submit Written Request: Send a detailed refund request to info@oliverads.com including your service agreement details and reason for the request.
2. Review Period: Oliver Ads will review the request within ten (10) business days.
3. Decision Communication: You will receive written communication regarding the approval, partial approval, or denial of your refund request.
4. Processing Time: Approved refunds will be processed within fifteen (15) to twenty-one (21) business days via the original payment method where possible.

Oliver Ads reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. Clients under active service agreements will be notified of material changes via email. Continued use of our services following any modifications constitutes acceptance of the updated Policy.

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

For questions, concerns, or requests regarding this Refund and Cancellation Policy, please contact us: